FAQ

Does Kahoots sell animals?

Depending on the season, our Feed & Pet locations offer baby chicks, ducks, and turkeys. Additionally, our Pet specific locations carry assorted Betta fish and their supplies. Regarding other pets, we feel it's more responsible to collaborate with local shelters and adoption agencies to help pets in need find good homes! Contact your nearest location to see who we're working with near you.

Does Kahoots offer veterinary services?

Most locations feature monthly vet clinics that offer vaccinations, teeth cleaning, nail trimming, microchipping and a bunch other helpful services! Check out our services page for schedules and pricing.

Is there grooming available at Kahoots?

We do not currently offer grooming services, but our locations are stocked with all the cleaning supplies you’ll ever need. Our stores are also very connected in their communities and will most likely be able to recommend an excellent local business, should you be interested.

What is the best way to switch my dog’s food?

When switching to any new food, a good rule of thumb is to begin with an 80/20 mix of old/new food. Within one to two weeks, gradually increase the amount of new food until you can remove the old food without digestive issues. Our Kahoots Probiotics can help ease the transition and aid digestion.

Is rotational feeding okay?

Generally, diversifying your dog’s diet is advantageous in a number of ways. Unless your dog shows signs of food intolerance and poor digestion, changing protein sources is an excellent way to keep their digestive systems adaptable and intolerance-free. For example, our Grain Free Beef and Boar Recipe can be easily rotated with our Grain Free Wild Caught Salmon Recipe to keep your pup’s bowl exciting!

What’s all the fuss over DCM (Dilated Cardiomyopathy)?

If you are concerned about DCM in your dog, read our article here to learn everything you need to know!

What is an All Life Stage certified food?

All of our thoughtfully-crafted recipes are formulated to exceed the nutritional standards set for your animal according to AAFCO, whether they're still growing, adults, or seniors!

How do I apply for a career with Kahoots?

We are always looking for new members to join the Kahoots family. Visit our Careers page to learn more!

How can I become a vendor for Kahoots?

If you would like to showcase potential product(s), please email customerservice@kahoots.bz with your detailed business information.

How can I inquire about a donation?

Bring in a letter outlining the donation/event into your nearest Kahoots location and speak to the store manager. Every store is heavily involved with their local areas and are always looking for good causes to support. If you are not located in Southern California, please contact us at customerservice@kahoots.bz

Shipping

What does shipping cost?

We made our shipping policy as simple as possible. All orders over $60 ship for free to California residents! All other orders are priced specifically for your zip code.

Where is my order being packed?

Our online fulfillment center is located in San Diego and open Mon through Fri 8am to 4pm PST. We try our hardest to process orders the same day if submitted before 3pm PST.

Do you charge sales tax? 

We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Kahoots will collect the simplified sellers use tax (SSUT) of 8% for Alabama customers and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.

Do you ship internationally?

We currently ship within the 48 contiguous United States. Unfortunately, we are unable to ship to PO Boxes or APO/FPO addresses at this time. 

What happens if my package is lost?

We will do everything we can to help, but the risk of loss and responsibility for your order passes to you upon our delivery to the carrier.

Who will be delivering my order?

We currently ship through UPS and USPS.

What shipping options do you offer?

USPS Priority 

UPS Ground 

UPS 2nd Day Shipping (Outside CA only)

Are there any limitations on how much I can order?

There are no restrictions on the size of your order! Due to parcel weight and dimensions, orders with a weight totaling 70 lb and above will incur a $20 Heavyweight charge to make sure you get your packages right when you need them.

What are your customer service hours?

Our Kahooligans are eagerly awaiting your call from anytime between 8am and 4pm PST, Mon through Fri at 760-239-3381 or email us at customerservice@kahoots.bz

What is your privacy policy?

We know how important privacy is. Read our privacy policy here.