Cancellation policy

Kahoots Online Purchase & Cancellation Policy

1. Online Purchase Options

At Kahoots, we make it easy to shop for your pet’s favorites right from home. All purchases on kahootsfeedandpet.com fall under one of the following options:

a. One-Time Purchases

• Available on all online products unless otherwise noted.
• Add items to your cart and check out securely using your preferred payment method.
• You’ll receive an order confirmation email and a shipping confirmation with tracking details once your order is on its way.

b. Auto-Delivery (Subscription)

• Select products offer auto-delivery so your pets never miss a meal or treat.
• Choose your preferred delivery frequency (e.g., every 2, 4, or 8 weeks).
• You’ll receive an email reminder before each renewal, giving you time to adjust, skip, or cancel.
• Your subscription renews automatically at your chosen frequency until you cancel.

2. Payment Methods

We accept the following payment options for online orders: Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, PayPal, and Kahoots digital gift cards. All online transactions are processed securely through Shopify’s encrypted checkout.

3. Managing and Cancelling Your Subscription

• You can skip a delivery, change your frequency, update your payment method, or cancel at any time by logging in to your Kahoots online account and opening your subscription settings.
• Cancellations and changes take effect immediately for any renewal that has not yet been processed. Orders that have already been processed or shipped are covered by our Return Policy.
• Need a hand? Email customerservice@kahootspet.com or call (760) 239-3381 (Monday–Friday, 10am–4pm PST) and we’ll take care of it.